Returns

Please retain your receipt as proof of purchase. No refunds for change of mind. Exchange or credit note only within 14 days of purchase. No exchange, refund, or credit note for sale items, unless faulty.

Full-priced purchases made between Monday, December 2nd, 2024, and Tuesday, December 24th, 2024, will have an extended exchange or credit period until Sunday, January 12th, 2025.

Sale items purchased as Christmas presents from Monday, December 2nd, 2024 to Tuesday, December 24th 2024 will have an extended exchange period until Sunday January 12th 2025. 

Excludes final sale or items purchased with an additional discount code. Terms and conditions apply. 

We gladly accept returns on full-priced items within 14 days* of receipt for a credit note or full refund.

We are not able to offer exchanges.  For a different item, please place a new order and return the original item for a refund. If you need assistance with a size change, our Customer Care team can direct you to the nearest store.

All returned items must be unworn, unused, unwashed, in their original condition with swing tags attached, and will be accepted at the discretion of our team.

Footwear must be returned in original, undamaged condition with no marks or scratches on the soles, and in the original shoe box.

Earrings, socks, underwear, and fragrances cannot be returned for hygiene reasons, unless faulty.

Swimwear returns must include the hygiene sticker.

Sale items can be returned for a refund or store credit unless purchased during a promotion with an additional code applied, or if marked as Final Sale.

Items discounted by 50% or more are considered Final Sale, and will be labeled as such on the product page. Please note that Final Sale items cannot be returned, exchanged, or credited unless faulty. For questions about a Final Sale item, contact our Customer Care team.

All in-store sale purchases are deemed Final Sale and are non-returnable.

Items purchased during 'Take A Further' promotions are not eligible for return, exchange, or credit unless faulty.

Please note, we cannot process returns, credit notes, or exchanges for items won through our EQL raffles, unless faulty.

No changes to size or pick-up location can be made after an entry is placed.

For questions about EQL orders, contact our Customer Care team or refer to our Raffle Terms & Conditions.

Please note that in-store teams are unable to process refunds for online orders. These will be handled by our Customer Care team.

Allow 3-5 business days for your return to be processed.

The Online Returns Policy applies.

For in-store purchases, we offer an exchange or credit note within 14 days of purchase for full-priced items. Please note, we do not issue refunds for change of mind.

Please keep your receipt as proof of purchase.

All in-store sale items are considered Final Sale and are not eligible for return, exchange, or credit unless faulty.

Domestic Returns:
All domestic returns will incur a $10 processing fee, which will be deducted from your refund. If your return meets our policy, please submit your request via our Returns Portal.

International Returns:
We accept international returns at the customer's expense. Please use a reliable, trackable shipping service, as we cannot be held responsible for items lost or damaged in transit.

For assistance, please contact our Customer Care team.

Refunds will be issued to your original payment method. Please note, credit card refunds may take up to 10 days to process, depending on your bank.

If you paid via Afterpay or Zip, your refund will be credited to your account.

Once we receive and process your return, a credit note will be emailed to you with a code for online redemption.

Credit notes are valid for 3 years from the date of issue.

We strive to ensure the quality of all items before dispatch. If you receive a faulty or damaged item, please contact our Customer Care team with a description and proof of purchase.

If you received an incorrect item, log your return request via the Returns Portal, including a description of the wrong item received. For additional assistance, please reach out to our Customer Care team.