Raffle Terms and Conditions
Generic terms and conditions apply to all Incu raffles. For any enquiries regarding previous release information please contact Customer Care.
The raffle will open from the date as specified by Incu. Raffle entries are accepted through EQL.
Please note the email used to register must be the same as the purchase order email.
By selecting ‘I agree to subscribe to the Incu Newsletter’ you agree to be added to the Incu mailing list. You can unsubscribe at any time. If you have previously unsubscribed or blocked an email from us, this will prevent you from receiving emails, raffles or mailing campaigns.
You are required to bring a valid photo I.D. with you, a copy of your winning email notification to be presented at the time of collection, and the payment card type used at the time of entry.
No change to size can be made after the entry is placed.
No changes to store pick up location after the entry is placed.
No returns or refunds.
Failure to comply with the terms and conditions of the draw will forfeit your entry.
By entering this raffle you agree to be contacted by Incu by email.
All times quoted are in Australian Eastern Standard Time.
Raffles are open for Australian Domestic orders only unless specified.
To see more EQL FAQ's please visit here.
FAQ
EQL
EQL is a third-party commerce platform that helps manage the launch of products in high demand. Incu has now partnered with EQL to help manage new launches of limited-edition, high-heat X products. EQL helps us stop the bots and deliver a fair launch, getting products into the hands of more fans.
- Partnering with EQL means that: Every entry goes through a multi- step security verification process that confirms you are a human, ensuring products get into the hands of fans who participate fairly.
- One entry per person because entries are deduplicated against unique identification tags.
- Once you have a verified EQL account, entering becomes a breeze - with entries submitted in just a few clicks.
- If you don’t win this launch, you’ll have a better chance at winning the next through EQL’s EQLizer technology.
Step 1: Follow the links to the EQL entry form.
Step 2: Log in to your EQL account. If you do not have an EQL account, you will need to create one.
Step 3: Provide shipping and payment details.
Step 4: Verify your entry.
Step 5: Hit the “submit” button. Congrats! Your entry is now registered in the launch.
No, you are not charged to enter and no hold is placed on your card. EQL requires payment information to help verify your identity and to use in case you are selected so that your order can be submitted. Please note: having your entry selected does not guarantee your order.
Yes, but only if the release window has not closed. If you want to cancel your entry before the release window closes, return to the launch page while logged in and click on “Cancel my entry” then follow the prompts. If you cancel your entry before the release window closes, you will not be charged and you may lose your opportunity to purchase any product from the release.
Unfortunately, you cannot withdraw your entry once the release window closes. Once an entry is confirmed, it means that you agree to purchase the product should your order be approved.
We want everyone to have a fair chance of entering the launch and getting the products they love. Therefore, only one entry per person, per product will be allowed. If there is another brand or retailer carrying the same product, you may enter their launch as well without being penalized by EQL.
If you are selected in the launch you will be alerted via email. You will also receive an additional email with the order confirmation for the item you bought. Order fulfillment and delivery will be provided in accordance with Incu's Terms and Conditions.
If your entry was not successful, it means that your entry was not selected.
Having your entry selected does not guarantee an order. Sometimes orders are rejected because your method of payment failed – whether it was flagged for suspected fraud, insufficient funds, or incomplete information.
Unfortunately, at this time EQL does not send a failed payment email, but you may receive one from your financial institution. Incu is unable to hold inventory for customers when their payment fails to process so the orders are rejected.
The fee is charged by EQL and will appear as a separate charge from EQL in your bank statement.
The fee is only charged to those who successfully and fairly secure a product through an EQL launch. EQL does not think it's right that everyone should have to pay just for the chance to participate or to increase their chances for future launches.
An invoice for your fee will be included along with your winner email.
Winners are expected to collect their sneakers starting from the designated pickup date specified upon entry. They will have a grace period of 7 days before our Customer Care team reaches out to them.
Contact Incu directly if there is a problem with your order.